The Covid-19 pandemic, which has been ongoing for the last two years, has accelerated the transformation of all sectors to shift to the cloud. This is shown in the Hexera State of the Cloud Report 2021, which states that 92% of the current enterprise sector use multi-cloud services to manage all corporate data. To complement this, companies need to modernize their data network infrastructures based on Wide Area Network (WAN).
The need for access to increasingly complex data networks, as well as changes in employee working systems, has made traditional WAN less than optimal, being inefficient and incompatible with current needs. Like it or not, traditional WAN will transform into SD-WAN (Software-Defined Wide Area Network).
Imagine, in the current situation, where companies are faced with flexible working arrangements, if companies do not use SD-WAN, then all network activities would have to be centralized at Head Office (HO). Cloud access would be limited to internet access from HO, which would be inefficient.
As a subsidiary of Telkom, Digiserve has an SD-WAN business portfolio, developed with three aspects, namely, People, Process and Tools. Our existing Human Resources hold 62 certificates related to SD-WAN technology. Furthermore, our IT management process is implemented based on the cloud to be more flexible.
SD-WAN is the only option for companies with multiple branches, which, generally speaking, have high operational costs and complex infrastructure to apply equally. By using SD-WAN, companies can use bandwidth more efficiently to overcome high operational costs, as well as facilitate installation and regulation in each organization, even those branches which struggle with affordability.
With its multiple network path feature, SD-WAN can increase the performance of business aspects and agility of IT departments. This solution is an end-to-end transformation (architecture, installation, operational aspects) of WAN, without reducing a company’s network safety and privacy.
Telkom provides Total Managed SD-WAN Services as the only managed services solution in Indonesia where the development and management of the WAN system are fully outsourced to Telkom as a Managed Services Provider (MSP), with 4 (four) key features for companies. Firstly, Total Connectivity. Telkom provides end-to-end connectivity, nation-wide (Telkom fixed line, Telkomsel 4G/5G Wireless, Telkomsat Satellite), as well as globally (Telin global connectivity).
Secondly, Total Technology. Telkom Provides the newest generation SD-WAN technology, including hardware, software, and the necessary technical feature licenses. Thirdly, Total Support Services. Telkom provides support services including planning, design, implementation, operation and maintenance, all of which are integrated for all aspects of People-Process-Tools with the best services level assurance (SLA). Finally, Total Business. Telkom provides business model options based on OPEX (operating expenses), with a choice of subscription service packets and monthly payment models.
Telkom Total Managed SD-WAN Services offer Faster Problem Resolution (with 24/7 service desk support and disruption management, proactive incident notification, and single point of contact online disruption reporting), Complete IT Control, Simplify Branch Network, Optimize Apps Performance, Deliver Branch Agility (accommodating various connections, equipment and services to operate with existing solutions), as well as reducing cost. Furthermore, Avoid Downtime, which avoids optimal network downtime through proactive monitoring, as well as clear SLA in response time and resolution.
Digiserve’s capability is already proven. For example, quick deployment capability. For one customer, Digiserve was able to complete SD-WAN network building in only 15 months from a projected 18-month target, despite pandemic conditions. Digiserve’s capability is also evidenced by the deployment and management of over 9,000 SD-WAN devices. Of course, with all the advantages of these Telkom Total Managed SD-WAN Services, companies will be more focused on their Core Business, because of having an MSP, that will handle the company’s daily network operations.