Digiserve by Telkom Indonesia Appoints Adil Siagian as Director Sales and Operations

Thu 28 July 2022, telkomtelstra

PT Digital Aplikasi Solusi or also known as Digiserve by Telkom Indonesia officially announced the appointment of Bungaran Adil P. Siagian (who is usually called Adil) as Director of Sales and Operations of the company. Appointment of Adil is expected to be a new source of energy for companies to run faster in pursuing the acceleration of Digiserve as a leading IT Managed Services company in Indonesia.

Adil has high integrity as well as brings a long and varied experience, not only in planning, but also in the sector of Human Resources (HR), marketing, market & industry analysis as well as business solutions, both at Telkom and other Telkom subsidiaries.

Ahmad Hartono, President Director of Digiserve welcomed Adil’s presence in the company’s board of directors. Adil will lead the Sales and Operations Directorate, which includes: Sales, Marketing, Partnership, Product & Solution, Project & Service Management, as well as Operation Center.

“We are very pleased that Adil can join Digiserve in this very strategic role. Through his leadership in the Sales and Operations Directorate , the RISE UP strategy and program that has been launched by the company to encourage the achievement of Digiserve targets is expected to be implemented immediately,” Hartono said.

Adil revealed, “I am delighted to be joining Digiserve amidst their ambitious initiative to become a leading IT Managed Services company in Indonesia. With a background as an analyst, this experience allows me to be more detailed in looking at data.”

Based on the report he obtained, Adil sees that Digiserve has a huge opportunity in this IT Managed Services. Therefore, companies must synergize and strategize in order to win these opportunities. In addition, it is necessary to change the mindset, from previously looking for opportunities to winning opportunities.

Furthermore, by maximizing all efforts, especially at this time where Digiserve’s position is already 100 percent under Telkom Metra, therefore Digiserve will get full support from the Telkom Group. In addition, Digiserve has also been officially appointed by the Telkom Group to be the Single Gate of Software Define Wide Area Network (SDWAN), which is a good position for Digiserve to win SDWAN projects.

Adil also reminded that companies should not be fixated on one product. The Digiserve market is still very broad, including for its new product, namely IT Service Management (ITSM). With the large ITSM market in the future, it is a good opportunity for Digiserve to better utilize, develop, and introduce ITSM products to a wider audience.

Currently, Digiserve has 4 superior products, they are SDWAN, NGFW (Next Generation Firewall), Cloud Contact Center, and ITSM. These four superior products will be massively penetrated into the market this year.

“Of course there are many things that become homework when I join Digiserve. I hope we can all work well together, so that it brings positive value to the company. Therefore the spirit of RISE UP as the main tagline of Digitroops, not only as a narrative, but also actually implemented together,” concluded Adil.

Short Profile Adil Siagian

Full Name: Bungaran Adil Paruhum Siagian


2004 : Masters – Business Administration, The University of Birmingham

1992 : Bachelor Degree in Electrical, University of Indonesia

Work Experience:

May 2022 – present :

Director of Sales and Operations Digiserve (supervising the Product & Solutions Division; Sales, Marketing & Partnership; Customer Operation Management)

2020 – 2022:

OSM Horizontal & Ecosystem Solution, Service, Delivery & Assurance Division, Telkom

2018 – 2020:

Assistant VP Enterprise Industry Analysis, Sub-Directorate of Enterprise Planning Strategy, Telkom

About Digiserve by Telkom Indonesia

PT Digital Aplikasi Solusi or Digiserve by Telkom Indonesia, is an Information Technology company engaged in ICT Managed Solutions. After being acquired by PT Telkom Indonesia (Persero) through TelkomMetra in 2021, Digiserve is increasingly supported in developing the best service with the belief to strengthen customer business in achieving better results. Digiserve will do this with its integrated Managed Solutions, leveraging its extensive network reach, world-class capabilities and local expertise.

Media Contacts

Lita Valentina
SM Sales & Marketing