One stop business support that provide various resources with highest level of customer experience and satisfaction. We have two roles that you can choose which most suitable with your company needs: Sales Support Analyst, Operations Support Analyst.
Deliverable Scope
- Sales Support Analyst
- Analyzes and optimizes the sales support procedures of a company to ensure efficiency and customer satisfaction.
- Receive complaints and report about customer service and respond with solutions.
- Troubleshoot customer orders, account statuses, etc.
- Operations Support Analyst
- Helps the appropriate department in managing data.
- Responsible for processing, reporting and play a major role in helping the organization solve problem.
What You Get
- Certified resources which has proven expertise.
- Dedicated resource that will be extension of your internal team as per contract period.
- Our resource will follow your business process and policy when performing their job.
- Monthly governance meeting with IGDC management where we would like to hear customer’s feedback, concern or escalation.