Fully-fledged business phone system with true unified communications capability

Telkomtelstra Managed Hybrid UC - Microsoft Teams Phone Direct Routing

True Unified Communications

Telkomtelstra is now providing our customers to take advantage of Microsoft Teams Direct Routing scenario while it helps to get started the advance of Microsoft Teams calling capabilities. This scenario enabling customers to not only make a voice over IP (VoIP) calls between Teams client but it also enables users to make, receive and transfer calls to and from public switch telephone network (PSTN) by connecting customer’s SIP Trunk via a Session Border Controller (SBC/Voice Gateway) to Microsoft Teams. Once it connected and configured, customer can use Microsoft Teams exactly like they use a regular phone and usable from any device running Microsoft Teams application such as smartphone, tablet and Microsoft-certified IP phones. Microsoft Teams users are now can have a collaboration to anyone inside and outside their organization by using a single unified communication and collaboration (UCC) platform rather than by using a variety of application for a different purpose.

Microsoft Teams Phone Direct Routing High Level Architecture

Why Microsoft Teams Direct Routing?

Allows you to connect Microsoft Teams to a wider phone network such as PSTN (analogue voice network) or mobile network which provides more flexibility for the advances internal and external communication to meet customer’s needs and business priorities 

Investment Protection

Leveraging customer’s existing infrastructure

Fully Managed

Delivers fully managed solution for customer’s telephony infrastructure

Lower CAPEX and OPEX

Minimum additional requirement as well as reduce on customer’s phone billing by utilize VoIP-based services


SIP Trunk Integration

Connect to PSTN and Cellular Network 

Office 365 PBX Functionality

Auto Attendants, Call Queue, Call Forward, Voicemail 

UC Functionality

Instant Messaging, Voice & Video Call, Web meeting 

Legacy PBX Integration

Cisco, Avaya, etc 

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