Digiserve Supplier Code of Conduct

This Supplier Code of Conduct (Code) sets out the minimum standards of behaviour that Digiserve expects its suppliers to meet in the areas of labour and human rights, health and safety, environment, business integrity, privacy and supplier diversity. Digiserve expects suppliers to read, understand and ensure that their business and supply chain meet these standards. Suppliers must communicate this Code to related entities, suppliers and subcontractors who support them in supplying to Digiserve, so that they are aware of, understand and comply with this Code. Suppliers’ ability to meet or exceed standards detailed in this Code will be taken into account by Digiserve when making procurement decisions. This will happen regardless of whether or not the Code has been formally incorporated into a particular contract with the supplier.

By supplier, Digiserve means any entity that supplies goods or services to Digiserve. Where this Code refers to workers, this includes employees, contractors, agency, migrant, student and temporary staff of the supplier and of its related entities.

Compliance with the Laws

Suppliers must comply with the law in the area where they operate.

Bribery and Corruption

At Digiserve, we act with honesty and integrity and don’t make or receive improper payments, benefits or gains. Suppliers must act ethically and be honest, transparent and trustworthy in all their dealing with others. Suppliers must comply with applicable anti-bribery and anti-corruption laws, and must have adequate policies and procedures in place to monitor compliance with such laws. Digiserve strictly prohibits bribes, pay- offs, “facilitation payments” (payments to speed up routine actions), secret, unjustified or inflated commissions, kickbacks and any like payments or improper benefits, whether directly or indirectly, no matter how large or small in value. This includes payments to or from any person (including public officials, foreign officials, foreign political parties or candidate for foreign political office) for the purpose of assisting a party to obtain or retain business for or with, or to direct business to, any person.

IP, Fair Competition and Trade Controls

Suppliers shall respect intellectual property rights of Digiserve and other third parties. Any transfer of technology and knowhow must be handled in a manner that protects intellectual property rights. Suppliers must conduct their business in full compliance with anti-trust and fair competition laws, and disclose information regarding business activities, structure, financial situation and performance in accordance with applicable laws. Suppliers must comply with all applicable laws and regulations relating to sanctions, export, re-export, import and trade controls.


Privacy is a non-negotiable part of how we work. Suppliers must apply adequate data privacy and security protection to protect the personal information of our customers and employees from unauthorised access, use and disclosure. Suppliers who collect, use, store or have access to our customers’ personal information must have adequate processes and procedures in place to monitor compliance with applicable privacy laws and contractual privacy obligations with Digiserve.

Effective Management

Suppliers should develop, maintain and implement policies consistent with this Code and maintain appropriate management systems and documentation to demonstrate compliance with the Code. Suppliers must provide workers, their suppliers, and members of the community in which they operate or provide services with a confidential means to report violations of this Code.

Enforce Provisions

Digiserve may at any time review or audit a supplier’s compliance with this Code. In such event the supplier should co-operate by providing information, documents and access to staff, as Digiserve reasonably requires. If a supplier becomes aware of a reasonable risk of a breach of this Code, the supplier must notify Digiserve as soon as practicable. Any identified deficiencies must be corrected on a timely basis as directed by Digiserve. Where Digiserve has reasonable grounds to suspect a breach of this Code by a supplier, Digiserve may require the supplier to take additional steps which may include the provision of additional information or, in serious cases, submit to an independent audit at the supplier’s premises at the supplier’s cost. We take this Code seriously and any material non-compliance may result in the termination of the supplier’s business relationship with Digiserve.

Continuous Improvements

Suppliers are encouraged to go beyond compliance to applicable laws and take responsibility to continually improve social and environmental conditions and ethical behavior.