Presales and Business Analyst ITSM

  • Work with Sales on pre-sales activities
  • Excellent written communication skills. Polished verbal communication skills
  • Familiar with overall IT concepts, practices, and procedures
  • Excellent analytical and creative problem-solving skills
  • Ability to communicate and translate requirements between technical and business teams
  • Proficient in analyzing complex workflow processes and procedures
  • Willingness to observe and analyze patterns, trends, and correlations in Higher Education, technology, and business practices, and (re)train as necessary to remain current in modern IT service management and business analysis best practices, frameworks, standards, and methodologies
  • Bachelor Degree in Business Studies/Business Analysis or equivalen
  • Minimum 3 years of experience in Business Analysis in a software professional services organization
  • Strong understanding of enterprise software and its implementation
  • Strong experience with business process definition and design
  • ITIL v4 Certification preferred
  • Experience as a business analyst or systems analyst supporting the implementation and ongoing administrative support for ServiceNow ITSM
  • Knowledge of project management and business analysis methodology and software
  • Familiar with complementary IT service management frameworks, such as project management, business analysis, LeanIT, COBIT, DevOps, and Cloud Computing
  • Significant business analysis or systems analysis experience working in both the business and IT environment
  • Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform
  • Experience defining business problems, creating business strategies, or identifying business opportunities
  • Proven experience with business and technical requirements analysis, business process modelling/mapping, and development methodology
  • Knowledge of and experience with ITIL/ITSM principles and concepts

If you are interested in working at Digiserve and have met the requirements as mentioned above please send your resume to careers@Digiserve.co.id