- Job Descriptions
- Qualifications
- Assist employees with technical issues related to computers, networks, and other IT equipment.
- Provide troubleshooting support for hardware and software problems.
- Escalate complex issues to senior IT staff when necessary.
- Perform routine maintenance on IT systems, including software updates, etc.
- Assist with the installation, configuration, and upgrading of hardware and software.
- Set up and manage user accounts, email accounts, and access permissions.
- Assist with onboarding new employees, including setting up their computers, software, and access to network resources.
- Help troubleshoot network issues, including connectivity problems, Wi-Fi, and VPN.
- Assist in maintaining network security, including firewall configurations and monitoring for potential threats.
- Maintain accurate records of support requests and resolutions in the helpdesk system.
- Create and update user guides or technical documentation for staff.
- Assist with setting up new computers, printers, and other devices.
- Perform routine checks on hardware to ensure functionality and perform repairs or replacements as necessary.
- Work closely with the IT team to improve internal processes and enhance system performance.
- Participate in team meetings to discuss IT-related improvements and innovations.
- Currently enrolled in or recently graduated from a relevant degree or certification program (e.g., Computer Science, Information Technology, or related field).
- Previous experience or internships in IT support is a plus, but not required.
- Basic understanding of IT systems, hardware, and software.
- Familiarity with operating systems (Windows, macOS, Linux) and common software applications (Microsoft Office, browsers, etc.).
- Knowledge of network basics, including troubleshooting Wi-Fi, VPN, and networked devices.
- Understanding of cybersecurity fundamentals, such as malware protection and safe browsing practices.
- Strong problem-solving skills and ability to think analytically.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and ability to document technical information clearly.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Eagerness to learn and develop new skills in IT.
- Positive attitude and proactive approach to resolving issues.
- Team-oriented with a willingness to assist others and contribute to team goals.
- Adaptable and open to receiving feedback and training.
- Strong organizational skills and ability to manage time effectively.
If you are interested in working at Digiserve and have met the requirements as mentioned above fill form application bellow