Technical Support

  • Performing operation and maintenance activities
  • Communicating with manufacturer’s TAC (Technical Assistance Center) and/or utilizing manufacturer’s knowledge base and tools to ensure timely resolutions for all arising problems
  • Managing inventory of spare-parts and the procurement process paperwork to obtain sufficient level of stock as per COMPANY’s request
  • Maintaining inventory database and system documentation by regularly updating and auditing their validity
  • Working in a team with COMPANY’s personnel and/or the personnel of COMPANY’s other suppliers
  • +2 years’ experience in ICT and Managed Services Business Environment or equivalent
  • +4 years’ experience on maintaining and troubleshooting on LAN/WAN device , access point, firewall, voice PABX
  • University degree (S1) or equivalent in IT and/or Electrical Engineering
  • CCNA minimum, CCNP or other network professional level certification is preferable.
  • Able to demonstrate network troubleshooting skills in the interview
  • Detailed level hands on experience with the related technology applied for the positions on the enterprise or telco environment
  • Strong technical aptitude
  • Ability to show initiative in solving problems and drive to succeed
  • Excellent team player
  • Possess dynamic positive attitude
  • Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company

If you are interested in working at Digiserve and have met the requirements as mentioned above please send your resume to