Author: Nugroho Anindyanto, Solutions Senior Specialist Digiserve
One of the positive impacts of the Covid-19 pandemic, which has been ongoing for more than 2 years, can be seen from employees’ working style. No longer limited to working from the office, the growth of work from home and even work from anywhere, has led to increasing popularity in a blended online and offline working system among employees.
This change in working style, however, has not decreased employee productivity. Collaboration is an important key to the successful implementation of hybrid working. More so, this condition is fully supported by the rapid digital transformation process. Employees are connected with each other from anywhere, using any device.
Of course, this rapidly changing business environment pushes organizations to find ways of increasing productivity and ensuring the safety of confidential information. In addition, organizations must also fulfill customer needs, providing optimal and secure support for daily customer operations, with Information Technology (IT) budget efficiency.
This has driven technology and software companies to expand their customer basis by increasing accessibility to their products and services.
For example, Microsoft launched Microsoft 365 at the start of 2023 to replace Microsoft Office. With this rebranding, Microsoft hopes to demonstrate extended scope of services, not only in productivity applications, such as Outlook, Word, Excel, and PowerPoint, but as a complete solution for digital lifestyle requirements. Services are no longer limited to Office applications, but include services such as OneDrive for storage, Teams for communication and collaboration, and a variety of security and device management tools.
Microsoft 365 is supported by email storage up to 100 GB, web and cellular experience, Outlook free from adverts, as well as increasingly effective security features. These security features include data encryption for Outlook mailboxes, checking of suspicious links, and scanning for viruses or malware in attachments. Microsoft 365 also facilitates a hybrid work environment and collaboration by prioritizing platform security.
Microsoft 365 offers the best features to facilitate users through a one stop solution for productivity, collaboration and security, as well as providing new productivity applications, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and many more. Microsoft 365 can be installed for PC, Mac, tablet, and telephone, with OneDrive cloud storage up to 1 TB, which can even be upgraded for free to 5 TB.
Teams offers a teamworking center, where users can converse, meet, call, and work together in one place. Alongside this is the SharePoint application, which is a collaboration platform to facilitate teams in sharing and managing content, knowledge and applications, as well as the OneDrive for Business application, which facilitates users with storage, sharing, and co-authoring.
Given these additional features, Digiserve by Telkom Indonesia is justified in fully supporting the use of Microsoft 365 by business users. This is part of our corporate commitment to providing the best service to our customers.
Digiserve as a Managed Services Provider (MSP) and Cloud Solution Provider (CSP) has considerable experience in implementing Microsoft Office, which has now become Microsoft 365, for SMB, enterprise, and education. Digiserve also provides Microsoft Advanced Support, to help customers resolve any issues.
Managed Services from Digiserve are compatible with the Information Technology Infrastructure Library (ITIL) network and supported by the best devices to increase customer experience. ITIL is known as a technical and conceptual framework for infrastructure management, development, and information technology operations.
Digiserve is supported by a human resources team which includes internationally certified employees. Our employees can multitask and manage work with different functions. Alongside this, Digiserve has more than 200 clients, 400 projects, and manages more than 12,000 sites.
Digiserve is certified ISO 20000 for IT management system and ISO 27001 for data security management system. This highlights that the Digiserve information security management system is in accordance with internationally accepted standards, as well as guaranteeing that Digiserve can provide the best service and customer satisfaction.
There are several reasons why Digiserve recommend customers implement Microsoft 365. There are at least seven new features of Microsoft 365, including creating content with new templates, new application modules, new “Welcome” notifications, feeds and more.
Developing security is a key concern for Microsoft, particularly as Microsoft 365 is cloud based. Microsoft 365 offers security features such as Multi-Factor Authentication (MFA) and Data Loss Prevention (DLP), as well as Azure Information Protection (AIP) data. MFA offers unrivalled security levels, asking users to undertake additional authentication, such as entering an OTP sent by SMS to the users’ cell phone, or through an additional application, Microsoft Authenticator. DLP prevents sensitive information from being sent or shared to unauthorized users, while AIP provides additional security for documents through encryption features, while making it easy to share documents securely.
The increasingly common use of devices such as smart phones, tablets and laptops in the workplace is a factor strengthening the importance of managing and securing corporate data. Having these sophisticated security features supports organizations to fulfil regulatory requirements.
An additional security system is Microsoft Intune, a cloud based Mobile Device Management (MDM) solution, which makes it possible for organizations to secure and manage devices, applications, and data on various platforms. Microsoft Intune can be used to ensure mobile devices are used in accordance with corporate regulations.
Microsoft 365 provides tried and tested applications for users, such as Word, Excel, PowerPoint, and Outlook. Applications can be used to create, edit and share documents, spreadsheets and presentations. Microsoft 365 is available as a Desktop App or Web App (Office Online). Both are strongly integrated with other Microsoft 365 services, such as SharePoint and OneDrive.
Saving documents in OneDrive or SharePoint, as well as enabling editing together in real time, also known as co-authoring, users can also share files securely.
As well as using the Microsoft 365 application, whether desktop or web, these features can also be accessed directly from Microsoft Teams. Users only need open one application to undertake a variety of activities, including communication and collaboration. In other words, for companies intending to increase collaboration and productivity in the business process while prioritizing data and information security, implementing Microsoft 365 is highly recommended.