5 things to consider for your Business Continuity Planning During COVID-19

Thu 19 March 2020, telkomtelstra

Businesses and governments in Indonesia have increasingly asking employees to work from home or are shifting work to maintain operation continuity while at the same time minimizing direct contact and  interaction volume during the COVID-19 (Coronavirus) outbreak.

Having agents work from the office during an outbreak could increase the chances of the infection passing among them and further decimating your agent availability. Therefore, flexibility in dynamically change the way you manage your contact center location is more important than ever to ensure the stability and reliability of your customer care.

Is your business prepared?

Contact us to know about:

  • How Cloud Contact Centre can help you enable flexible working arrangements 
  • Key emergency response features available on our Cloud Contact Centre solution
  • How productivity levels can be maintained if employees work from home