JAKARTA, February 16, 2022 – PT Digital Application Solusi or better known as DIGISERVE by Telkom Indonesia has completed its business transformation after its ownership was acquired by PT Telkom Indonesia (Persero) through TelkomMetra in 2021. With this transformation, Digiserve is increasingly confident that it can provide the best service to strengthen customer business , in order to continue to grow and achieve maximum results.
Ahmad Hartono, President Director of Digiserve explained that after completing its business transformation, Digiserve is now ready to accelerate growth, by bringing the best products and services to its customers. The strong support from Telkom Group makes the company more confident in responding to the challenges of the trend market and ICT Managed Solutions business in Indonesia.
“As the new board of directors of the company, I believe that Digiserve will grow into a big company. The key lies in synergy and collaboration. On the other hand, we will also consistently carry out the business plan that has been prepared, and maintain the company culture and its well-established reputation,” said Hartono during Digiserve Media Gathering event which was held virtually in Jakarta on February 16th 2022.
In addition to the new management, the company’s transformation process was also marked by the inauguration of the new brand and logo, Digiserve. The logo with the letter “d” symbol describes the business that will be the focus of the company. Digiserve consists of two words that symbolize the company’s commitment.
DIGI is a Digital Company that is a leader in the Digital Transformation Journey for customers and companies in Indonesia through tangible work in the form of digital transformation products, such as: SDWAN, Azure Stack, Cloud Contact Center, Digital Customer Engagement, UC&C, Security NGFW, and Professional Digital Security Services.
While SERVE is the actualization of the work culture and core values of AKHLAH in which the company is committed in implementing through the main values of: Simplifying business, Empowering all people within the company, Respecting the planet with green and responsible digital technology, Valueing the people and culture of doing business and also to Excite the market.
Hartono said that the company focuses on 5 (five) portfolio products and services in supporting digital transformation considering the large business potential of ICT Managed Solutions.
On the same occasion, Agus F. Abdillah, Director of Sales and Operations at Digiserve explained that based on IDC Black Book data, 2021, ICT spending for companies in Indonesia is estimated to reach IDR 119 trillion in 2022, growing 7.6% compared to 2021. In the next 5 (five) years, the market will grow by 9.2% (CAGR 2020-2025), driven by Services and Software in line with digital transformation in organizations.
“The trend of customer and operational excellence remains the main focus of companies in Indonesia with infrastructure modernization, including cloud infrastructure; optimizing applications with connectivity and digital workspaces as the main focus. Analytical capabilities and security must also be improved within the organization. Therefore, we are here to be a solution for companies that carry out digital transformation,” he explained.
Agusfa also explained that SD-WAN (Software-Defined Wide Area Network) is one of the key services offered by the company because of its large market share.
According to Agusfa, the first main factor in implementing SDWAN in Indonesia is Migration to the cloud where digital infrastructure such as the cloud has become the company’s main focus in the digital transformation journey. The second factor is Optimization of network consistency where companies need network consistency with the best network architecture in the organization, especially for companies that have many branches and offices.
The third factor is Automation on application performance where Managed SDWAN can optimize network benefits and application outputs for organizations that will lead to efficiency and effectiveness in network management.
This SDWAN service has the potential to be implemented by leading industries that are Banking and Financial Services, because this industry is growing and showing commitment to digital transformation in the country. Then the Manufacturing, Retail and Distribution sector because it has future potential with several integrated sites that are expected to be built in the industrial era 4.0 in Indonesia.
Next is the Government Sector where E-Government or digital government is expected to be implemented among government institutions in the country, thereby creating integration throughout the country. The last is the Resources sector where Resources are expected to be more stable because they require optimal network performance in their business processes.
“Digiserve understands that companies and institutions in Indonesia have ambitions to accelerate the digital transformation process. We are fully committed to helping our customers with high quality services to survive business challenges. To increase innovation and productivity, we combine our core services with customer excellence to see challenges on the customer’s side from various angles and provide the best service to improve their technological capabilities,” concluded Hartono.
About Digiserve by Telkom Indonesia
PT Digital Application Solusi or Digiserve by Telkom Indonesia, is an Information Technology company engaged in ICT Managed Solutions. After being acquired by PT Telkom Indonesia (Persero) through TelkomMetra in 2021, Digiserve is increasingly supported in developing the best service with the belief to strengthen customer business in achieving better results. Digiserve will do this with its integrated Managed Solutions, leveraging its extensive network reach, world-class capabilities and local expertise.
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