- Job Descriptions
- Qualifications
- Responsible for new solution delivery or change request activities to end customers according to approved design
- Manage and report on SLA implementation deliverables and ensure they are being met
- Prepares implementation schedule, activities breakdowns and works with the project management to develop the implementation plan including bill of quantities, cost plans, project deliverables, and schedules
- Formulate managed service solutions testing and commissioning plans and work with IT for integration of managed service solutions into the customer’s environment
- To update “As Built” solution design records for ongoing service management of solution performance and Moves, Adds & Changes
- Develop intimate knowledge of customer’s networks and services to support troubleshooting and resolution of assurance incidents with customers and L1 to L4 support
- Maintain awareness of existing or potential customer software/hardware/system environments and proactively alert project management and sales team of potential problems and solutions
- Provide expert solution delivery support for new and existing product development and for the development of customer solutions
- Perform technical quality assurance reviews on solution delivery and adhere to agreed solution delivery escalation and change control procedures
- Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures
- Ensure the solution delivery function aligns with ITIL standards and methodology framework
- Create and support a safe and healthy environment for employees and partners
- +5 year hands-on experience in ICT and Managed Services Business Environment or equivalent
- Experience in a lead role
- University degree or equivalent in IT and/or Electrical Engineering
- Certification: CCNA, CCNP certified is preferable
- Strong Leadership Skills and strong technical aptitude
- Ability to show initiative in solving problems and drive to succeed
- Excellent team player and possess a dynamic, positive attitude
- Ability to develop and implement strategy
- Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
- Strong commercial acumen and numeracy
If you are interested in working at Digiserve and have met the requirements as mentioned above please send your resume to careers@Digiserve.co.id